If you build anything user-facing, prepare to get wrecked. Online feedback isn’t “constructive.” It’s brutal. People will call you names, blame you for parts of the industry you don’t even touch, and drop the kind of unhinged rants you wouldn’t say to another human face-to-face. these are my favorite messages. beyond the meanness is truth, and if you respond like a real human, you can flip haters into your loudest fans. I read every message. love the praise. but the meanies? That’s where we sharpen the product, and ultimately turn them into lovers.